Returns and Refunds Policy

Live Animal Policy

• Health Guarantee: We guarantee that all live corals and fish are healthy at the time of sale or shipping. However, we cannot guarantee survival after delivery due to varying customer tank conditions.

• Acclimation Requirements: Customers must follow our Acclimation Guide (available on the website) to ensure the well-being of the animals. Failure to do so voids any guarantees.

• Returns/Refunds: Live animals are non-returnable. Refunds or store credit may be offered at our discretion if DOA (Dead on Arrival) conditions are met. See Section 5.

3. Shipping Policy

• Live Animal Shipping:

• We ship live animals Monday–Wednesday to ensure timely delivery.

• Overnight shipping is required to guarantee the health of animals.

• Shipping delays caused by carriers are outside our control; however, we will assist in resolving issues.

• DOA Policy: Claims for DOA must be made within 2 hours of delivery. Clear photos or videos of the deceased animal in unopened packaging are required for claims.

• Weather Conditions: Shipping may be delayed due to extreme temperatures or unsafe conditions. Customers will be notified promptly.

4. Payment and Pricing

• All prices are listed in [Currency] and may change without prior notice.

• Payment is required at the time of order for online sales. For in-store purchases, payment is due at checkout.

• We accept [list payment methods].

5. DOA Claims and Refunds

• DOA Claim Requirements:

• Claims must include clear evidence (photos/videos) submitted via email to [email address] within 2 hours of delivery.

• Claims are reviewed within 3–5 business days. Approved claims will be resolved through replacement, store credit, or partial refund.

• Non-Eligible Claims:

• Failure to follow acclimation instructions.

• Incorrect shipping address provided by the customer.

6. Livestock Policies

• Compatibility and Suitability: Customers are responsible for ensuring compatibility with their aquarium and other tank inhabitants.

• Special Orders: Live animals ordered specifically for a customer are final sale and non-refundable.

• WYSIWYG (What You See Is What You Get): WYSIWYG items represent the exact animal purchased. These items are sold as-is and are non-returnable.

7. Dry Goods and Supplies

• Returns for dry goods are accepted within 14 days of purchase if the item is unopened and in original packaging. Proof of purchase is required.

• Shipping costs for returns are the responsibility of the customer unless the item is defective.

8. Limitation of Liability

• We are not responsible for losses, damages, or injuries resulting from the use of our products, including but not limited to water contamination, equipment failure, or incompatibility with tank inhabitants.

• Liability for live animal health post-delivery rests with the customer, provided the DOA policy is met.

9. Intellectual Property

All content, images, and logos on this website are the property of [Store Name]. Unauthorized use or reproduction is prohibited.

10. Privacy Policy

We respect your privacy. Please refer to our Privacy Policy for detailed information on how we collect and use your data.

11. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

12. Governing Law

These Terms and Conditions are governed by the laws of [State/Country]. Disputes will be resolved in the appropriate courts of [Jurisdiction].

13. Contact Information

For questions or concerns, please contact us at:

Email: amyreeftreasures@gmail.com

Phone: 727-355-7448